Policies For Ordering:
ARTWORK: All artwork submitted must be “vector art”. Additional art preparation charges will be applied if the art needs to be converted for production; jpeg, gif, bmp and other non-vector files are NOT acceptable for printing. There will be a one time digitizing preparation charge to create a stitch file for embroidery, regardless of the format we receive the art in.
Unless otherwise arranged prior to production, all artwork, digitizing and images created for your order by Logo Owl Promotional Advertising remains the property of Logo Owl Promotional Advertising and will be maintained at our facility for our exclusive usage in executing your orders. Because our policy is to render art/ digitizing/etc. services for production orders solely on a cost-recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value as determined solely by us.
ORDER PROCESSING AND INVOICING: A final quote and proof approval form will be provided to you by Logo Owl with all product costs, service fees and final art proofs. This MUST be reviewed and signed by an authorized company representative and will serve as a binding contract to accept goods upon delivery. If required by your company, please provide a purchase order signed by a company executive with all quoted costs noted. Orders cannot be cancelled once they are placed.
Logo Owl uses a 3rd party administration company named iPROMOTEu which will generate your invoice and collect payment. For new clients: first time orders will receive an acknowledgement from Ipromoteu via e-mail explaining the payment process. Please review the information and respond to the e-mail of your understanding so as not to delay the order.
A 50% deposit is required for on orders for new customers and past delinquent accounts. Net 30 terms are available with approval from Logo Owl. The 30 day terms starts on the day that the products ship from the supplier.
Past due invoices will be charged a late fee: 31-60 days= 2%; 61-75 days= 3%; 76-90 days= 4%; 91-120 days= 5%. After 121 days, the matter will be handed over to our collections agency.
We do accept credit cards, but if you can pay by check it is greatly appreciated!
OVER/UNDER RUNS: It is standard in the industry that manufacturers reserve the right to ship 3-8% over or under the quantity ordered. You will be invoiced for the quantity shipped. If exact quantities are needed, you must tell us and additional charges may apply.
RETURN POLICY: We want you to be 100% happy with the goods you order, the service you receive and the way we apply your logo or branding. In addition, we guarantee the quality and workmanship of our products for 30 days from the day you receive your order.
SALES TAX: All orders are subject to state sales tax. The tax amount is determined by the shipping destination for the order. If your company has tax exemption, please provide a copy of your tax exempt or resale certificate.
SAMPLES: Samples are provided free of charge, up to 3 per order. However, we do request that you supply your company’s shipper number. You may keep any samples valued under $10.00, all others need to be returned to Logo Owl within 10 days.
SHIPPING: Any shipping estimates provided are estimates only. Exact amounts are impossible as manufacturers shipping cartons and handling charges vary. You will be responsible for the final shipping costs.
SUPPLIED ITEMS: If your order is for imprinted apparel NOT purchased from Logo Owl, we will not assume responsibility for any items damaged during decorating and will NOT issue credits or purchase replacement goods. You assume all responsibility for supplied items.
IN REGARDS TO OUR WEBSITE:
Privacy Policy
To protect the privacy of all visitors to this website, all personal information about individual users (name, address, E-mail address, credit card numbers) is confidential and is used only to fulfill orders from this site.
Disclosures/Copyrights
All content on this website is the property of Logo Owl Promotional Advertising or its content suppliers and is protected by local and international copyright laws. The specific layout and arrangement of all content on this site is the exclusive property of Logo Owl Promotional Advertising and is protected by local and international copyright laws. Any modification, duplication or distribution of the content of the site is strictly prohibited.
Disclaimer
Logo Owl Promotional Advertising makes no representations or warranties of any kind, express or implied, as to the operation of the site or product information. To the full extent permissible by law, Logo Owl Promotional Advertising disclaims all warranties, express or implied, regarding merchantability and fitness for a particular use. Logo Owl Promotional Advertising will not be liable for any damages due to misuse of the site including but not limited to direct, indirect, incidental, punitive or consequential damages.
Applicable Law
This site is created and controlled by Logo Owl Promotional Advertising. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.